FAQS

How do I order a Santa Letter?

Click the ORDER NOW button and click to select from one of our four personalised Santa Letters, ‘Santa Letter with NELLIE ELF’ or 'Santa Letter with BUDDY ELF’ or ‘Santa Letter with SANTA CLAUS’ or 'Santa Letter with MRS CLAUS’, click to add on Magic Reindeer Food.

Then fill out your personalisation details, and CHECKOUT WITH PAYPAL, simple.

We will then keep you updated via the email you provide as to the status of your order.

When will my Santa Letter arrive?

All orders placed before the 15th of November will be posted on the 1st of December. All orders placed after the 15th of November will be posted according to your selected postal date at the time of your order. Please allow at least 7 working days from your selected postal date for your letters to arrive during the busy period just before Christmas.

Is the delivery date guaranteed?

Due to the seasonal nature of our business we are unable to guarantee a delivery date however, we do guarantee delivery by Christmas day.

If you are ordering a number of letters to your household on some occasions they won’t all turn up on the same day so to avoid disappointment we advise you to wait until all letters arrive before handing them to your little ones.

Is ordering from Santa Letters Delivered safe?

Yes. We can assure you that all details including your child’s/recipients are required and used for the creation and sending of your letter. Your child’s details are not used for any other purpose.

Your billing details and email address is only used for payment and to keep you up to date with your order process. We do not sell any details we receive to a third party and we will keep this promise forever.

What happens if my letter does not arrive?

On the very rare occasion that one of our letter’s goes missing in the post we kindly ask you to contact us with your order number and detail your query. Depending on the date we will then do one of 2 things:

  1. Send a replacement out immediately.
  2. Issue a full refund.

I have another question how can I contact you?

Simple, just submit your question on our Contact Us page.